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Privacy Notice

(Last updated 14.03.2022)


New Era Travel is committed to protecting the privacy of everybody that books with us. This Privacy Notice is our way of being transparent to you on how we use your personal data when you enquire and book with us and demonstrates our fair processing practices.


In order for New Era Travel and Fred. Olsen Travel to facilitate your booking, we require the following personal information about you:

  • Name (As per passport - including middle names)
  • Contact Details (Address, Phone Number, Email Address, Date of Birth)
  • Payment Information
  • Passport Details (Number, Issue/Expiry Date, Place of Birth, Nationality)
  • Insurance Details (Policy Number, Claims Number, Insurance Provider)
  • Medical Details (Any medical, mobility, disability, dietary requirements you may have)
  • Emergency Contact Details (Someone not travelling with you, who can be contacted in case of emergency. We may need to collect the following information - Name, Address, Phone Number, Email Address, Relationship to you)
  • Your Travel Preferences (Destination, Operator, Travel Type, Departure Date, Booking Date, Price, Group Size, Booking Trends)

We are also obligated to obtain information that could reveal your race or ethnicity - such as nationality - and personal data of a special category such as health and medical information where necessary.

We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of New Era Travel or Fred. Olsen Travel previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice.

For enquiries, we can collect less information, which will include name and contact details as a minimum.

We will only contact you with marketing offers, promotions or special events under the following circumstances;

  • You have provided us with consent to do so
  • You have an ongoing enquiry
  • You have booked/enquired with us in the past and we want to share similar offers that you may have an interest in


We process your data for a variety of purposes. As a Travel provider, we process your personal data to facilitate the booking and provisioning of your holiday and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.


Name & Contact Details

When you make a booking with us

When you make an enquiry with us

When you join our Globe Points loyalty club

When you ask to receive Marketing from us

When you submit a Contact Form/Live Chat with us on our website  

When you take part in our competitions

When you attend one of our events

When you request a brochure from us

When you leave a review or submit feedback directly on our website or through our third-party service provider

When you interact with us through Social Media

Passport, Insurance, Medical & Emergency Contact Details

At time of booking

Before you travel

Payment Information

When we take payment for your booking with us

When you purchase Gift Vouchers from us

Your Travel Preferences

When you receive Marketing communication from us


Making your booking

Contractual Obligation

Obtaining medical information and information that can reveal race or ethnicity

Contractual Obligation with explicit consent.

Your explicit consent is obtained through the provision of this information from yourself directly or the third party passing us this information to us.

You can withdraw or decline consent, however without knowing your nationality we will not be able to book your holiday, and without knowing any medical conditions we could not ensure adequate medical care or provision.

Call recording

Legitimate Interests

Contacting you with information relating to your booking

Contractual Obligation

Arranging flights, hotels, rail and transfers

Contractual Obligation

Amending your booking at your request

Contractual Obligation

Contacting you with information on additional services relating to your holiday. For example: information on excursions, upgrades and special events

Legitimate Interests (‘soft opt-in’ & opt-out)

Contacting you via email and post about New Era Travel and offers (we will always give the option to opt-out of this at the point we capture your information and in every subsequent communication with you)

Legitimate Interests (‘soft opt-in’ & opt-out)

Using aggregated data to identify trends in bookings and for business reporting purposes

Legitimate Interests

Contacting your emergency contact

Contractual obligation


Legitimate Interests


In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all the third parties that we will transfer data to and so we have provided categories of recipients for you instead.

  • Package holiday organisers;
  • Tailor-made holiday providers; where flight/hotel/transfers are organised by a single company, we will inform you of the company we will transfer your data to when booking those services,
  • Airlines: we will inform you of the airline company we will transfer your data to when booking,
  • Hoteliers: we will inform you of the airline company we will transfer your data to when booking,
  • Rail operators; we will inform you of the rail company we will transfer your data to when booking the train journey,
  • Other ancillary service providers; we will inform you of the ancillary service provider we will transfer your data to when booking such a service (for example car hire)
  • Specialist service providers; in the event you require a specialist service e.g. medical services
  • Mailing houses: for brochures and other mailers

We book travel and holiday arrangements for destinations across the world. When liaising with a travel or accommodation provider within Europe, the EEA and countries on the European Commission’s data protection ‘adequacy’ list, we use the countries’ own data protection regulation as the safeguard for your data over and above the technical and organisational measures we have put in place to secure your data when transferring to them. For recipients outside of this list, we use either our standard contractual clauses with a provider where applicable, or the fulfilment of our contract with you as the appropriate safeguard.

We will never sell your data to any third party.


We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.

This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.

Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements.

We retain your contact details until such time where you no longer wish to be contacted by New Era Travel or Fred. Olsen Travel.

These retention periods are not inclusive of how long the recipients of your personal information may retain your data.


We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:

  • Right to information on how your data is processed
  • Right of access to the personal data we hold on you
  • Right to rectify any inaccurate data we process on you
  • Right to object to us processing your personal data
  • Right to erasure of your data
  • Right to data portability
  • Right to lodge a complaint with a data protection regulator
  • Right not to be subject to automated decision making

You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.

We do not conduct any automated decision making or profiling when you make a booking with us.


This is an addendum to Fred. Olsen Travel privacy notice.  It explains how New Era Travel and Fred. Olsen Travel (as Data Controller) may use your personal data, specifically in relation to the Covid-19 (Coronavirus) Pandemic and to support the NHS Test & Trace scheme in England and NHS Scotland’s Test and Protect service.

To operate safely and effectively, we may need to ask you for sensitive personal information that you have not already supplied, or use data you have already provided, including whether you have any underlying illnesses or are what is classed as vulnerable.

If we already hold information regarding vulnerability, we may share this for vital health reasons, emergency planning purposes and to protect your vital interests by sharing with services both inside and outside Fred. Olsen Travel.


Personal data relates to a living individual who can be identified from that data.  Some of your personal data is classed as 'special category personal data' because this information is more sensitive e.g. health information, ethnicity and religion etc.


In this current pandemic, we may share your information with other public authorities, emergency services, and other stakeholders as necessary, and only when necessary, in a proportionate and secure manner.  Contact with you to obtain consent before sharing will not be required for all the reasons described in this notice.  Please be assured that protection of personal data remains a priority at this time after the health and safety of everyone.

We will only share your personal information where the law allows, and we always aim to share the minimum data necessary to achieve the purpose required.  Further, the information will only be used for the purposes listed and retained for limited specific times.

The General Data Protection Regulation and Data Protection Act 2018 allow us to share information for a wide variety of reasons. These are known as our 'legal bases to process data'.

Data protection laws are written to facilitate valid information sharing, especially in times of emergency which often requires more collaborative working.  The legal bases for processing data at Fred.Olsen Travel while Covid-19 continues to present significant health risks areas follows:

  • Protect the public
  • Satisfy legal and regulatory requirements
  • Provide extra support for individuals with a disability or medical condition
  • Safeguard children and individuals at risk

Elements of data protection law applicable at this time

New Era Travel and Fred. Olsen Travel will apply the following sections of the General Data Protection Regulation and Data Protection Act 2018 (other elements may be applied dependent upon emerging events):


Article 6 – Lawfulness of Processing

  • Article 6.1(c) - processing is necessary for compliance with a legal obligation to which the controller is subject.
  • Article 6.1(d) - processing is necessary in order to protect the vital interests of the data subject or of another natural (living) person.

Article 9 – Processing of special categories of personal data

  • Article 9.2(c) - processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent
  • Article 9.2(g) - processing is necessary for reasons of substantial public interest
  • Article 9.2(h) - processing is necessary for the purposes of preventative or occupational medicine, where is it necessary for the provision of social care, the provision of health care or treatment or for the management of a health or social care system
  • Article 9.2(i) - processing is necessary for reasons of public interest in the area of public health, such as protecting against cross-border threats to health or ensuring high standards of quality and safety of health care


SCHEDULE 1, (Special categories of Personal Data), Part 1 Conditions relating to Employment, Health and Research etc

This condition is met if the processing

a) Is necessary for the reasons of public interest in the area of public health and

b) Is carried out -

I. by or under the responsibility of a health professional, or

II. by another person who in the circumstances owes a duty of confidentiality under an enactment or rule of law

SCHEDULE 1, (Special categories of Personal Data), Part 2, Substantial Public Interest Conditions

Paragraph 16, Support for individuals with a disability or medical condition

This condition is met if the processing

d) can reasonably be carried out without the consent of the data subject

e) is necessary for reasons of substantial public interest

(1) This condition is met if the processing is

a) necessary for the purposes of

I.  protecting an individual from neglect or physical, mental or emotional harm, or

II. protecting the physical, mental or emotional well-being of an individual,

b) the individual is

I.  aged under 18, or

II. aged 18 or over and at risk,

c)  the processing is carried out without the consent of the data subject for one of the reasons listed in sub-paragraph (2), and

d) the processing is necessary for reasons of substantial public interest.

(2) The reasons mentioned in sub-paragraph (1) c) are —

a) in the circumstances, consent to the processing cannot be given by the data subject

b) in the circumstances, the controller cannot reasonably be expected to obtain the consent of the data subject to the processing

(3) For the purposes of this paragraph, an individual aged 18 or over is "at risk" if the controller has reasonable cause to suspect that the individual —

a) has needs for care and support,

b) is experiencing, or at risk of, neglect or physical, mental or emotional harm, and

c)  as a result of those needs is unable to protect himself or herself against the neglect or harm or the risk of it.


You have several rights with respect to your personal data.  You can find full details on the Information Commissioner’s Office website.  Any requests regarding your rights should be submitted to the Data Protection Officer.  There may be a delay in responding fully to all requests within one calendar month, but we will strive to keep requestors updated with the progress of their request.


New Era Travel is operated under license from Fred. Olsen Travel Limited. New Era Travel help you find the perfect holiday and they do this with the support of Fred. Olsen Travel. As such, both New Era Travel and Fred. Olsen Travel are considered Data Controllers and this Privacy Notice covers their processes.

We collect and process data for a number of purposes outlined in this Notice. If you need to contact New Era Travel, please use the contact information provided to you at booking/enquiry stage. If you ever need to contact Fred. Olsen Travel, you can by using the details below:

Address: Olympus House, 2 Olympus Close, Ipswich, IP1 5LN

Phone: (+44) 0808 250 8793

If you have a specific query relating to how we process your personal data, you can contact our Data Protection Officer on:

Email: dataprotection@fredolsen.co.uk